POLICIES

POLICIES FOR ROBINS NEST COTTAGES

Welcome to the Robins Nest. We try to help every guest have a wonderful stay with us and in Door County. Policies are for the comfort, peace and safety of all guests, and to keep the Robins Nest  in good clean condition. Because guests have observed the policies, we have been able to keep our rates reasonable. Reservations are paid in full 30 days before arrival. A no show will be held until 8:00 am the day after your scheduled arrival. Reservations through an online booking company may have different policies. All cottages are non-smoking.

Guests at the Robins Nest enjoy a full kitchen, picnic table, grill, group fire-pit, dock and chemical free lawn. Creek access allows you to launch your kayak, canoe or paddle-board for no extra charge. If you have a fishing license, you may fish off the dock.
Parking for one vehicle, per cottage, is near your cottage. Additional vehicles and/or boats may be parked in the large new Fish Creek Park parking lot nearby.

Cottages have a 3 night minimum during prime season, festivals and holiday weekends. Call for mild and quiet season minimums and rates. Staying for a week? Get one weekday night free when you call to reserve and request a website special. Sorry, we are not able to apply specials to reservations through an online booking company.

RESERVATION POLICY

RATES: Rates include 4 people in each cottage. Each additional person of any age is $10 per night when included in the booking or added on arrival. The unregistered guest rate is $20 per person per night.

TAXES: There is a 5.5% State Sales tax and a 5.5% Room Tax — a total of 11% in Door County.

DEPOSIT/PAYMENT: When a guest reserves on the website or by phone, they can pay the total or opt to pay half down with the balance due 30 days before arrival. Online reservations through a booking company may have different rules.

RESERVATION POLICY
The reservation is accepted when we receive payment and is confirmed when the payment clears. Please check the invoice and contact us if you have questions or if there is an error.
Rates may increase, but not after the reservation has been confirmed, unless there is an error.
If there is an error in the rate, the guest will get a refund. If additional payment is owed, the guest may pay the correct amount or cancel the reservation without penalty.
Only one special or package applies during a single stay.
We may change the cottage to a comparable or upgraded cottage to allow for a longer stay or to fix an unexpected problem.

CANCELLATION POLICY
You pay for the rental guarantee, not for the cottage. You guarantee to be financially responsible for the days confirmed and we guarantee not to rent it to anyone else, even when they offer more.
A refund minus a 20% cancellation fee will be made if WRITTEN NOTICE is emailed or received at least 90 days prior to the arrival date. Call about cancellations due to corona virus.
If a cottage is canceled with less than 90 days, the person who reserved the cottage will be financially responsible for the period of time the unit is not re-rented for the same rate.
If the cottage is rerented, a cancellation fee of 10% of your reservation is charged to help cover processing fees.
If there is a website or booking error, the reservation may be canceled, but that is rare due to a high quality reservation system.

COTTAGES ARE HOUSEKEEPING UNITS.
This means that there is no daily maid service because housekeeping is the renter’s responsibility.
Linens are provided and beds are made. Please do not strip the beds when you leave.  We do not provide towels, soaps or paper products, but these items may be rented or purchased.
We make the beds and do all the deep cleaning, such as sterilizing switches and controls and complete sanitation after you leave.

FEES
A $50 cleaning fee may be charged when the cottage is reserved. Guest are required to leave the cottage clean. Cleaning includes appliances, floors, clean dishes, pans and utensils dried and put away, recycles in recycling and garbage in the dumpster.
An additional $300 damage/cleaning fee may be charged but will be refunded if the cottage is left clean, there is no damage and nothing is missing. Additional fees may be charged if $300 does not cover expenses.

The reservation may be subject to immediate cancellation  with no refund for policy violations, such as excessive noise, that disturbs other guests, smoking inside of a cottage or having a pet in a non pet cottage.

PET POLICY

Would you like to bring your furry family member?
1 or 2 friendly, quiet dogs are allowed in the StarlingCaridinal, and Sparrow cottages. No pets are allowed in the Blue Jay, Oriole, Robin or Wren. Each pet is only $15 per night. FPlease walk your dog in the Fish Creek Park across the road or Peninsula State Park around the corner offering miles of hiking trails and/or in downtown Fish Creek. Be thoughtful, please pickup after your pet. Keep our parks, Creek and lawn clean for all to enjoy. There are bins in the Fish Creek park and a dumpster on the Southeast corner of the property behind the Robins Nest main building. Do you scoop the poop? or bend and pretend? READ 6 reasons you should always pick up after your dog

DOGS may never be left alone in the room or on the property without their owner. We will try to help you locate a pet sitter if needed, but that is sometimes difficult in Door County. If barking disturbs other guests, you may be required to leave with no refund. If another guest leaves due to a pet’s excessive noise, the pet owner will be responsible for the balance of that departing guest’s reservation.

If dogs are in non dog friendly cottages, the reservation will be immediately cancelled with no refund and there will be an additional minimum of $300 deep cleaning fee.